1. Warranty Coverage
- All MARC products are covered by a 6-month warranty from the date of purchase.
- The warranty covers manufacturing defects and faults in materials or workmanship under normal, intended use.
- If a covered defect is confirmed, we will provide a replacement or a refund, at our discretion.
2. What Is Not Covered
The warranty does not apply to issues resulting from improper or non-standard use of the product. This includes, but is not limited to:
- Physical damage caused by impact, dropping, or mishandling
- Damage due to misuse, negligence, or failure to follow the product’s usage instructions
- Normal wear and tear, scratches, or cosmetic damage from regular use
- Damage caused by unauthorized repair, modification, or tampering
- Damage resulting from exposure to extreme conditions, improper cleaning, or use of incorrect accessories
3. Warranty Conditions
- To be eligible for a warranty claim, the customer must provide the original invoice or proof of purchase, along with the original product packaging.
- The product must show a genuine manufacturing defect, verified by our team.
- Claims that fall outside the 6-month warranty period will not be accepted.
4. How to Make a Warranty Claim
- You may visit our store in person with the product, invoice, and original packaging.
- Alternatively, you can contact us first by phone, WhatsApp, or email, and our team will guide you through the next steps.
- Clear photos or videos of the defect may be requested to help us assess the issue before processing the claim.
5. Resolution Process
- Once received, the product will be inspected by our team to confirm the defect is covered under warranty.
- If the claim is approved, we will arrange a replacement or refund, based on product availability and the nature of the defect.
- If the issue is found to be outside the warranty terms, we will inform you and discuss available options.