Return & Refund Policy

• Returns must be requested within 14 days from the date your order is delivered. This applies to both UAE and GCC orders.
• Products must be unused, unopened, and in their original condition and packaging, including all accessories, manuals, and invoices.
• Items returned in damaged condition due to misuse, improper handling, or negligence will not be accepted.
• Products purchased under clearance, sale, or promotional offers may not be eligible for return unless they are defective.

For health, hygiene, and safety reasons, the following items are not eligible for return once used or opened, unless a manufacturing defect is confirmed:

• Cookware and kitchenware used for food preparation
• Bottles, flasks, vacuum containers, and glassware
• Any item clearly marked as non-returnable at the time of purchase

If you choose to return an item (for reasons other than a defect or our error), the return shipping cost is the customer’s responsibility:

• Within the UAE: A flat return shipping fee of AED 20.
• GCC countries (Saudi Arabia, Kuwait, Qatar, Bahrain, Oman): A flat return shipping fee of AED 200.

Original shipping and handling charges are non-refundable.

• If we deliver an incorrect, defective, or damaged item, we will cover all return and re-delivery shipping costs — at no charge to you.
• Please notify us within 48 hours of delivery, with clear photos or videos for verification.
• Once confirmed, we will arrange a replacement or refund at no additional cost.

• If you wish to exchange an item because you ordered the wrong product, both the return shipping and the re-delivery shipping costs are the customer’s responsibility.
• If the exchange is required due to our error or a defective product, all shipping costs are covered by us.
• Exchanges are subject to product availability.

• All approved returns will be inspected upon receipt at our facility.
• Refunds will be processed within 7–10 working days after approval.
• You may choose to receive your refund either to your original payment method or as store credit.
• For orders paid through Tabby or Stripe, refunds to the original method are returned through the same provider, in accordance with their terms.
• Cash on Delivery (COD) orders are eligible for return; refunds for COD orders are issued via bank transfer or store credit, as agreed with the customer.
• In some cases, bank or provider processing times may cause additional delays beyond our control.

• Orders can be canceled before dispatch by contacting our customer support team.
• Once an order has been dispatched, cancellation will be treated as a return, and standard return conditions will apply.

MARC HOME APPLIANCES TRADING L.L.C reserves the right to refuse any return or refund request if:

• The return request falls outside the allowed 14-day return period
• The product does not meet the return eligibility conditions
• Insufficient proof of purchase is provided