Privacy Policy

When you interact with our website or place an order, we may collect the following information:

• Full name
• Contact details, including email address and phone number
• Billing and shipping address
• Order and transaction history
• Payment information, processed securely through trusted third-party gateways
• Technical data such as IP address, browser type, and device information, used for security and analytics

We use your personal information to:

• Process, fulfill, and deliver your orders
• Send order confirmations, delivery updates, and respond to support requests
• Enhance our products, services, and overall website experience
• Detect and prevent fraud or unauthorized transactions
• Meet our legal and regulatory obligations

All payments made on marchome.ae are processed through secure, trusted payment partners, including Stripe (for card payments, Apple Pay, and Google Pay) and Tabby (for installment payments). For Cash on Delivery orders, payment is collected in cash at the time of delivery.

We never store or have access to your full card or banking details. All sensitive payment data is handled directly by our payment partners, in accordance with their own security standards and privacy policies.

We do not sell, rent, or trade your personal data. Your information may be shared only when necessary, and strictly with:

• Delivery and logistics partners, to fulfill your orders
• Payment service providers, such as Stripe and Tabby, to securely process transactions
• Legal authorities, where required by applicable law or regulation

All third parties are contractually bound to maintain the confidentiality and security of your information.

Our website may use cookies to:

• Improve your browsing experience
• Remember your preferences
• Analyze website traffic and performance

Analytics & Third-Party Tools: We use Google Analytics, Google Tag Manager, and Microsoft Clarity to understand how visitors interact with our website and to improve our services. These tools may collect information such as your IP address, pages visited, time spent on the site, and general usage patterns through cookies. This data is processed in accordance with Google’s Privacy Policy and Microsoft’s Privacy Statement respectively.

Advertising & Remarketing: We also use Google Analytics advertising features (Google Signals) together with Google Ads. Google may use cookies — including DoubleClick advertising cookies — to recognize your device across websites, build audience lists, and show you more relevant MARC ads on Google services and partner sites, including remarketing to previous visitors. Google associates this data with your Google account if you are signed in and have Ads Personalization enabled; we never receive personally identifiable information from it.

You can disable cookies through your browser settings, opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, or turn off personalized advertising at Google’s Ads Settings. Please note that disabling cookies may affect certain features of the website.

We apply appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Access to customer data is strictly limited to authorized personnel only.

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details below:

• Email: [email protected]
• WhatsApp: +971 50 800 4244
• Phone: +971 4 257 2562

Our website may contain links to external websites, including those of our payment partners. We are not responsible for the privacy practices or content of these third-party sites, and we encourage you to review their privacy policies separately.

MARC HOME APPLIANCES TRADING L.L.C reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and take effect immediately upon publication.