1. Eligibility for Returns

• Returns must be requested within 14 days from the date your order is delivered. This applies to both UAE and GCC orders.
• Products must be unused, unopened, and in their original condition and packaging, including all accessories, manuals, and invoices.
• Items returned in damaged condition due to misuse, improper handling, or negligence will not be accepted.
• Products purchased under clearance, sale, or promotional offers may not be eligible for return unless they are defective.

2. Non-Returnable Items

For health, hygiene, and safety reasons, the following items are not eligible for return once used or opened, unless a manufacturing defect is confirmed:

• Cookware and kitchenware used for food preparation
• Bottles, flasks, vacuum containers, and glassware
• Any item clearly marked as non-returnable at the time of purchase

3. Return Shipping Costs

• If you choose to return an item (for reasons other than a defect or our error), the return shipping cost is the customer's responsibility:
• Within the UAE: A flat return shipping fee of AED 20.
• GCC countries (Saudi Arabia, Qatar, Kuwait, Bahrain, Oman): A flat return shipping fee of AED 200.
• Original shipping and handling charges are non-refundable.

4. Incorrect or Defective Orders

• If we deliver an incorrect, defective, or damaged item, we will cover all return and re-delivery shipping costs—at no charge to you.
• Please notify us within 48 hours of delivery, with clear photos or videos for verification.
• Once confirmed, we will arrange a replacement or refund at no additional cost.

5. Exchanges

• If you wish to exchange an item because you ordered the wrong product, both the return shipping and the re-delivery shipping costs are the customer's responsibility.
• If the exchange is required due to our error or a defective product, all shipping costs are covered by us.
• Exchanges are subject to product availability.

6. Refund Process

• All approved returns will be inspected upon receipt at our facility.
• Refunds will be processed within 7–10 working days after approval.
• You may choose to receive your refund either to your original payment method or as store credit.
• For orders paid through Tabby or Stripe, refunds to the original method are returned through the same provider, in accordance with their terms.
• Cash on Delivery (COD) orders are eligible for return; refunds for COD orders are issued via bank transfer or store credit, as agreed with the customer.
• In some cases, bank or provider processing times may cause additional delays beyond our control.

7. Order Cancellations

• Orders can be canceled before dispatch by contacting our customer support team.
• Once an order has been dispatched, cancellation will be treated as a return, and standard return conditions will apply.

8. Refusal of Returns

MARC HOME APPLIANCES TRADING L.L.C reserves the right to refuse any return or refund request if:

• The return request falls outside the allowed 14-day return period
• The product does not meet the return eligibility conditions
• Insufficient proof of purchase is provided